Privacy Policy

1. About Raj E Panchayat

Raj E Panchayat provides Panchayati Raj, rural development, public information, digital documents, PDF view/download access, blogs, user services, payment-based access, and related online facilities.

Raj E Panchayat is not an official government website. Important information should always be verified from the respective official government portal, department, office, notification, or authorized source.

2. Information We Collect

Account and Profile Information

When users register or log in, we may collect name, email address, mobile number, profile details, login status, user role, and service access details.

Google Login Information

When users sign in using Google Login, we may receive limited information such as name, email address, Google account ID, and profile picture where provided by Google. This is used for login, account verification, security, and service access.

Payment Information

When users make payments through Razorpay or another authorized payment gateway, we may store order ID, payment ID, transaction ID, payment status, amount, date, service details, invoice/receipt details, and account reference. Raj E Panchayat does not store full card numbers, UPI PINs, CVV, net banking passwords, or sensitive payment authentication credentials.

Document View and Download Information

When users view or download PDFs, forms, orders, reports, or other files, we may store document ID, user ID, view/download count, access token status, payment/access status, date, time, IP address, and browser details for security, audit, and anti-abuse purposes.

Contact and Support Information

When users submit a contact form, support request, refund request, complaint, or grievance, we may collect name, email, mobile number, message, attachment details, and communication history.

Technical Information

We may collect IP address, browser name, device type, operating system, referrer URL, pages visited, date/time of access, cookies, session information, server logs, and error logs.

3. Cookies, Analytics, and Advertisements

Raj E Panchayat may use cookies or similar technologies for login sessions, security, user preferences, analytics, performance improvement, and advertisements.

The website may display Google AdSense or other third-party advertisements. Third-party vendors, including Google, may use cookies to serve ads based on user visits to this website or other websites. Users can manage cookies and ad personalization through browser settings or Google ad settings.

4. How We Use Information

• To create, verify, and manage user accounts.
• To provide Google Login, OTP/login services, and user authentication.
• To provide document view, PDF download, paid access, and user dashboard services.
• To process payments, generate invoices/receipts, and maintain transaction history.
• To send payment confirmation, support replies, service updates, and security alerts.
• To detect misuse, fraud, unauthorized download attempts, direct file access, token abuse, scraping, or suspicious activity.
• To improve website performance, user experience, security, and service quality.
• To comply with legal, tax, accounting, audit, security, and regulatory requirements.

5. Consent and Lawful Processing

By using Raj E Panchayat, creating an account, submitting information, making a payment, or accessing services, users consent to the collection and use of information as described in this Privacy Policy.

We process personal information only for lawful and necessary purposes such as service delivery, user authentication, payment processing, account security, fraud prevention, legal compliance, support, communication, and website improvement.

Users may withdraw consent for optional processing by contacting us. Withdrawal may affect access to login, paid services, document download, support, or other features that require the information.

6. Sharing of Information

We do not sell personal information. Limited information may be shared only where necessary with:

• Payment gateways such as Razorpay for payment processing and refund verification.
• Google services for Google Login, advertising, analytics, or security-related purposes.
• Email/SMS/notification providers for OTPs, receipts, invoices, support, and service messages.
• Hosting, database, backup, analytics, security, and technical service providers.
• Authorized administrators or staff for service operation and support.
• Government, legal, tax, regulatory, or law enforcement authorities where required by law.

7. Data Security

We use reasonable technical and organizational measures to protect user information, including login protection, session security, CSRF protection, secure download tokens, restricted admin access, database controls, server-level protection, backups, and activity monitoring.

No website, server, payment gateway, internet transmission, or digital storage system can be guaranteed to be 100% secure. Users must keep their devices, passwords, OTPs, and account access secure.

8. Data Retention

We retain information only for as long as necessary for service delivery, account management, transaction records, legal compliance, security, audit, dispute resolution, refund processing, and platform operation.

Payment records, invoices, support messages, document access logs, and security logs may be retained for a reasonable period for business, legal, tax, accounting, and anti-fraud purposes.

9. User Rights

Subject to applicable law and verification of identity, users may request access, correction, deletion, consent withdrawal, grievance resolution, and information about how their data is used.

Some records may not be deleted immediately if they are required for payment history, invoices, tax records, legal obligations, fraud prevention, security logs, dispute resolution, or service history.

10. Third-Party Links

The website may contain links to government portals, public websites, payment gateways, Google services, document sources, or other third-party websites. Raj E Panchayat is not responsible for their content, privacy practices, security, accuracy, or policies.

11. Changes to This Policy

Raj E Panchayat may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact