Privacy Policy
This Privacy Policy explains how Raj E Panchayat collects, uses, stores, and protects user information, including information connected with online payments processed through Razorpay or other approved payment partners.
1. Information We Collect
We may collect information when you visit the website, create an account, contact us, download documents, use public services, or complete an online payment.
| Information Type | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, mobile number, login details | Account access, verification, support, and service communication |
| Service Information | Panchayat selection, document requests, form submissions, download activity | Providing relevant website services and improving user experience |
| Payment Information | Order ID, Razorpay Payment ID, transaction status, amount, invoice/service reference | Payment confirmation, receipt, refund verification, and accounting records |
| Technical Information | IP address, browser type, device type, access time, error logs | Security, fraud prevention, debugging, analytics, and website performance |
2. Razorpay Payment Data
Secure Payment Processing
Online payments on Raj E Panchayat may be processed through Razorpay. During payment, users may be redirected to Razorpay checkout or a secure payment interface provided by Razorpay.
We may store limited transaction references such as Razorpay Order ID, Razorpay Payment ID, amount, status, date/time, and service reference. These records are used for payment confirmation, refund checks, support, and compliance records.
- Full card details, CVV, UPI PIN, and banking passwords are handled by the payment gateway or banking network, not stored by Raj E Panchayat.
- Razorpay may collect and process payment details according to its own policies, security practices, and applicable regulations.
- For failed, pending, or disputed transactions, we may use transaction IDs and payment status information to verify the payment with Razorpay or the relevant bank/payment provider.
3. How We Use Information
- To provide website access, documents, digital services, user support, and account features.
- To verify successful payments and provide access to paid services where applicable.
- To process refund requests, duplicate payment claims, and payment-related support tickets.
- To prevent fraud, unauthorized access, misuse, spam, or technical abuse.
- To maintain logs, invoices, accounting records, and legally required transaction records.
- To improve content, design, performance, and user experience on the website.
4. Cookies and Analytics
We may use cookies, session storage, analytics tools, and security logs to keep users signed in, remember basic preferences, protect the website, and understand how users interact with services.
Users may disable cookies in their browser, but some login, payment, and service features may not work correctly.
5. Sharing of Information
We do not sell personal information. We may share limited information only when required for service delivery, payment verification, legal compliance, security, or technical support.
- Payment gateway and banking partners for transaction processing and refund verification.
- Hosting, email, SMS, analytics, and technical service providers needed to run the website.
- Government, legal, or regulatory authorities where disclosure is required by applicable law.
6. Data Security
We use reasonable technical and organizational measures to protect user information against unauthorized access, alteration, misuse, or disclosure. However, no internet-based service can guarantee absolute security.
Users should keep their login details confidential and should not share OTPs, passwords, UPI PINs, or payment authentication details with anyone.
7. Data Retention
We retain information for as long as needed to provide services, maintain transaction records, resolve disputes, comply with legal requirements, and improve website security.
Payment references and invoices may be retained for accounting, audit, refund, and legal record purposes.
8. User Rights and Contact
Users may contact us to request correction, update, or review of information associated with their account, subject to verification and applicable law.
Email: support@rajepanchayat.com
Phone: +91 8003420374
For payment-related requests, please include your registered name, mobile number/email, payment date, amount, and Razorpay Payment ID or Order ID if available.