Refund Policy
This Refund Policy applies to online payments made on Raj E Panchayat for digital services, paid access, document-related services, subscriptions, consultancy, or any other paid feature offered on the website.
1. Refund Eligibility
Refunds may be considered when payment was successful but the service was not delivered, duplicate payment was made, or a verified technical error occurred.
| Situation | Refund Status | Remarks |
|---|---|---|
| Duplicate payment for the same service | Eligible after verification | Refund may be issued for the extra payment only. |
| Payment deducted but service not activated or delivered | Eligible after verification | We may provide the service or process a refund depending on the case. |
| Website technical error after successful payment | Eligible after verification | User must provide transaction details and error information. |
| User entered wrong details or selected wrong service | Normally not eligible | May be reviewed case-by-case if service has not been used. |
| Service already delivered, downloaded, used, or accessed | Generally not refundable | Digital delivery and access records will be considered. |
| Bank, UPI, card, wallet, or payment provider delay | Handled as per provider status | Pending or failed transactions may auto-reverse as per bank/payment provider timeline. |
2. Razorpay Refund Process
Refunds Through Payment Gateway
If a refund is approved, it will normally be initiated through Razorpay to the original payment method used by the user, such as UPI, card, net banking, wallet, or other supported payment mode.
After a refund is initiated, final credit depends on Razorpay, bank, card network, wallet, UPI provider, and the user's financial institution.
- Refunds are not issued in cash for online payments.
- Refunds are processed only after transaction verification.
- Payment gateway charges, bank charges, convenience fees, taxes, or third-party deductions may be non-refundable unless required by law or specifically approved.
- For pending payments, users should wait for final payment status confirmation before raising a duplicate request.
3. How to Request a Refund
To request a refund, contact support with complete transaction information. Incomplete requests may take longer to verify.
| Required Detail | Example |
|---|---|
| Registered name and contact | Name, email address, mobile number used during payment |
| Payment details | Amount, date/time, Razorpay Payment ID, Razorpay Order ID, bank/UPI reference if available |
| Service details | Service name, document/access page, subscription, invoice, or request reference |
| Reason for refund | Duplicate payment, service not delivered, technical error, or other reason |
4. Review and Approval
- Every refund request is reviewed against payment records, server logs, service delivery status, and Razorpay transaction status.
- Raj E Panchayat may ask for additional details to confirm identity and transaction ownership.
- Refund approval or rejection will be communicated through the registered email, mobile number, or support channel.
- Repeated misuse, false claims, or chargeback abuse may result in account restrictions.
5. Cancellation Policy
For one-time digital services, cancellation is generally not available once payment is successful and the service is delivered or access is activated.
For any subscription or recurring service, cancellation terms will be shown on the related service page or invoice. If no separate cancellation term is shown, cancellation will apply from the next billing cycle only, not retrospectively.
6. Contact for Refund Support
Email: support@rajepanchayat.com
Phone: +91 8003420374
Please include the Razorpay Payment ID or Order ID wherever possible. This helps us verify the transaction faster.